Returns & Exchanges Policy

We want you to love your order. Because our products are made and fulfilled through multiple partners, we keep our returns process simple and limited to ensure fast delivery and quality control.

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Returns

We accept returns only for items that arrive damaged or defective.

To request a return, please email us within 7 days of delivery at:
shopconfidencecollection@gmail.com

Include:

• Your order number
• Photos of the item and packaging

If approved, we’ll provide next steps.

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Exchanges

We do not offer exchanges at this time.

Please double-check product details, sizing (if applicable), and descriptions before placing your order.

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Non-Returnable Items

Due to hygiene and product integrity, the following are final sale and not eligible for return:

• Beauty products
• Personal care items
• Accessories (including hair accessories and similar items)

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Shipping Issues

We are not responsible for:

• Incorrect shipping addresses entered at checkout
• Packages marked as delivered by the carrier

If you notice an issue, contact us as soon as possible and we’ll do our best to help.

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Order Changes & Cancellations

Orders are processed quickly. Once an order is placed, we cannot guarantee changes or cancellations.

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Our Approach

We’ve designed our products to be simple, easy, and reliable. If something truly isn’t right, we’ll always work with you to find a fair solution.

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